Buyer’s Guide :

Welcome in the world of modded controllers! This page is dedicated to help you understand the common questions and concerns related to modded controllers. We understand that it maybe frustrating when your child is speaking in a different language regarding our products.

Below is common terminology and questions that you or your child may have.


Common Terminology:

Modded Controllers – Original Microsoft or PlayStation controllers that have been modified visually and functionality wise.

Rapid Fire – The process of speeding the rate of fire of weapons within the game via a special microchip installed within the controller.

Add-On Mods – Further functionality that is added to the rapid fire microchip. Add-Ons are game specific and perform certain functions within the game more efficiently.

Controller Options – These options customize the look and feel of the controller visually. Items such as the thumbsticks for example can be upgrade to various colors.

Rapid Fire Options – All of our controllers have an optional rapid fire feature that you can select as an added controller feature


Frequently Asked Questions (FAQ)


Are modded controllers legal?

Absolutely – Microsoft and Sony are only concerned with modded consoles which allow end users to play pirated games. When it comes to controllers game publishers, and hardware vendors such as Microsoft and Sony do not have any issue.


Why can’t I purchase these controllers at major retailers?

Modded controllers are highly customized to perform specific functions for the end users. Big stores like Best Buy are not able to provide the extensive customization that we offer on CustomControllerss.com


How do modded controllers work?

Our professional technicians install a microcip inside an original Microsoft or Sony controller. This chip simulates the trigger been pulled at the fastest rate that the games allow.


Why does my child need a modded controller?

Our controllers allow your child to have an edge over their competition when playing online as well as a visually personalized One Of A Kind Xbox or Playstation controller.


Do you use original controllers?

We use brand New Microsoft and Sony controllers purchased dirrectly from the manufacture.


Why are modded controllers so expensive?

Typically a brand new controller from Microsoft or Sony retails for 50£. We take that original controller and modify it visually and functionaly which requires trained technicians who manually disassemble and reassemble the final product. The added parts and labor add to the final product cost.


What kind of warranty do you offer ?

CustomControllerss.com offers a 60 days warranty which covers parts and labor. You can extend your warranty to 6 months for an additional cost of £9.98 .


What is your return policy?

We offer ONE MONTH return policy from the time your controller is delivered. This way if you are not fully satisfied with the product you can return it in that period to receive a refund.


Shipping


Do you ship to my country?

We currently Ship to UE Countries and United Kingdom


  Payments


What are my payment choices?

During the checkout process you may choose to pay with your Credit Card or Debit Card or you can choose to pay with Paypal and continue to place your order. Please note that we will not start your order until we receive payment from you.


Delivery


When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order in 10-14 DAYS through DPD Express and will arrive to you in 6 days after we receive payment from you.


Originality and warranty


Are the controllers original?

Yes ALL the controllers on our website are Sony or Microsoft controllers 100% Original.


What warranty do your company offer?

We currently offer 60 days warranty on our products, for more informations check our Returns and Warranty page.


Order Status


My order is shipped?

Your order will be shipped in 10-14 days  after placing the order through DHL. You will receive an email with the Tracking number after the item is shipped and it will arrive at your address in 5 – 7 days depending on your country.

– Click the “My Account link at the top right hand side of our site to check your orders status.


How do I change quantities or cancel an item in my order?

-Click the “My Account” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders”  to edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

A return (cancellation of an order) can be done only within 48 hours of placing your order. Cancellation requests submitted after the 48 hour period can not be processed because each controller we make is processed on a “Made to order” basis. Your order is built to your specifications making the product unique to you, therefore this makes the controller useless if you wish to cancel the order. This is why the 48 hour rule is in place.

On extreme cases (after the 48 hour period) if you still want a refund 30% of the total transaction value will be kept as expenses for processing your order and value for parts invested in your product. Again this is for extreme cases and it must be approved by management.


My Account


How do I create an account?

1) Click the My Account link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.


How do I edit my account information?

Click the My Account link at the top right hand side of our site to edit your account information.


How much costs the shipping?

Shipping is 9.90 and will be displayed prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


I forgot my password:

Click the My Account link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.


What is your return policy?

Please see our Returns and Warranty for complete details regarding our return policy.


Security

Your security is very important to us so our website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Additional Support


How do I contact your support?

Please click here for more information or send us an email at support@customcontrollerss.com